Shipping Policy
Shipping Policy
🚚 Shipping PolicyPrime Audiovisuals Solutions Ltd – Nairobi, Kenya1. 📦 General Shipping TermsWe strive to deliver your high-end audio products safely, promptly, and professionally. By placing an order with Prime Audiovisuals Solutions Ltd, you agree to the terms outlined below.- All orders are subject to stock availability
- If an item is out of stock, we will notify you and offer:
- A revised delivery date
- A refund
- A suitable replacement
2. 🇰🇪 Domestic Shipping (Kenya)- Delivery Time: 2–5 business days within Nairobi; 3–7 business days for other regions
- Courier Partners: Fargo Courier, G4S, Wells Fargo, or our in-house delivery team
- Delivery Charges: Calculated at checkout based on weight, size, and destination
3. 🌍 International Shipping- Availability: Select international destinations via DHL or Wells Fargo
- Delivery Time: 5–21 business days depending on location
- Customs & Duties: International customers are responsible for applicable import duties and taxes
4. 📦 Packaging & Handling- All items are securely packaged using anti-static, shock-resistant materials
- Fragile items (e.g., speakers, amplifiers) are double-boxed and labeled accordingly
5. 🔍 Order Tracking- Once shipped, you’ll receive a tracking number via email or SMS
- You can monitor your shipment via the courier’s website or contact our support team
6. 🚫 Failed Deliveries- If delivery fails due to incorrect address or unavailability, we will:
- Attempt redelivery once
- Hold the item for 7 days before cancellation
- Refund the product cost (excluding shipping fees)
7. 📜 Legal ComplianceThis policy complies with:- Section 21 of the Consumer Protection Act, 2012 – timely delivery obligations
- Article 46 of the Constitution of Kenya – consumer rights to fair and timely service
- Competition Authority of Kenya Guidelines – transparency in delivery terms and costs
8. 📞 Contact & SupportFor shipping inquiries, reach us at: 📞 +254 113 313911 📍 Prime Audiovisuals Solutions Ltd, Nairobi, Kenya
🚚 Shipping Policy
Prime Audiovisuals Solutions Ltd – Nairobi, Kenya
1. 📦 General Shipping Terms
We strive to deliver your high-end audio products safely, promptly, and professionally. By placing an order with Prime Audiovisuals Solutions Ltd, you agree to the terms outlined below.
- All orders are subject to stock availability
- If an item is out of stock, we will notify you and offer:
- A revised delivery date
- A refund
- A suitable replacement
2. 🇰🇪 Domestic Shipping (Kenya)
- Delivery Time: 2–5 business days within Nairobi; 3–7 business days for other regions
- Courier Partners: Fargo Courier, G4S, Wells Fargo, or our in-house delivery team
- Delivery Charges: Calculated at checkout based on weight, size, and destination
3. 🌍 International Shipping
- Availability: Select international destinations via DHL or Wells Fargo
- Delivery Time: 5–21 business days depending on location
- Customs & Duties: International customers are responsible for applicable import duties and taxes
4. 📦 Packaging & Handling
- All items are securely packaged using anti-static, shock-resistant materials
- Fragile items (e.g., speakers, amplifiers) are double-boxed and labeled accordingly
5. 🔍 Order Tracking
- Once shipped, you’ll receive a tracking number via email or SMS
- You can monitor your shipment via the courier’s website or contact our support team
6. 🚫 Failed Deliveries
- If delivery fails due to incorrect address or unavailability, we will:
- Attempt redelivery once
- Hold the item for 7 days before cancellation
- Refund the product cost (excluding shipping fees)
7. 📜 Legal Compliance
This policy complies with:
- Section 21 of the Consumer Protection Act, 2012 – timely delivery obligations
- Article 46 of the Constitution of Kenya – consumer rights to fair and timely service
- Competition Authority of Kenya Guidelines – transparency in delivery terms and costs
8. 📞 Contact & Support
For shipping inquiries, reach us at:
📞 +254 113 313911
📍 Prime Audiovisuals Solutions Ltd, Nairobi, Kenya
