🔐 Privacy Policy

Prime Audiovisuals Solutions Ltd – Nairobi, Kenya

1. 📘 Introduction

Prime Audiovisuals Solutions Ltd (“we”, “our”, “us”) is committed to protecting your personal data and respecting your privacy. This policy outlines how we collect, use, disclose, and safeguard your information in accordance with the Data Protection Act, 2019 of Kenya.

2. 📥 Information We Collect

We may collect the following types of personal data:

- Full name, contact details (email, phone number, address)

- Payment and billing information

- Purchase history and product preferences

- Device and browser data (via cookies)

- Audio-visual system usage data (if applicable)

We do not collect sensitive personal data unless explicitly required and consented to.

3. 🎯 Purpose of Data Collection

Your data is collected for:

- Processing orders and delivering products

- Customer support and warranty services

- Marketing communications (with consent)

- Improving our website and services

- Legal compliance and fraud prevention

4. ✅ Legal Basis for Processing

We process personal data based on:

- Your consent

- Fulfillment of a contract

- Compliance with legal obligations

- Our legitimate interests (e.g., improving customer experience)

5. 🔄 Data Sharing & Disclosure

We may share your data with:

- Authorized service providers (e.g., delivery partners, payment processors)

- Legal or regulatory authorities when required

- Third-party marketing platforms (only with your consent)

We do not sell or rent your personal data to third parties.

6. 🌍 Cross-Border Data Transfers

If data is transferred outside Kenya, we ensure:

- Adequate safeguards are in place

- Compliance with Section 48 of the Data Protection Act

7. 🍪 Cookies & Tracking

Our website uses cookies to:

- Enhance user experience

- Analyze site traffic

- Personalize content

You can manage cookie preferences via your browser settings.

8. 🔐 Data Security

We implement:

- SSL encryption

- Access controls

- Regular security audits to protect your data from unauthorized access, alteration, or destruction.

9. 🧍 Your Rights

Under Kenyan law, you have the right to:

- Access your personal data

- Correct or delete inaccurate data

- Withdraw consent at any time

- Object to certain types of processing

- Lodge a complaint with the ODPC

To exercise these rights, contact us at [email protected]. 

10. 📅 Data Retention

We retain personal data only as long as necessary for the purposes stated or as required by law.

11. 📞 Contact Us

For questions or concerns about this policy, reach us at:

Prime Audiovisuals Solutions Ltd

Nairobi, Kenya

📧 [email protected]

📞 +254 113313911